Return Policy

Returns, Exchange and Cancellation

Unless you have ordered personalised items, you can change your mind and notify us that you want to cancel your order any time up until fourteen (14) days following the date that you receive the items.  If there are multiple items in your order that are delivered at different times, the 14 days begins on the date you receive the last item in your order.

Due to hygiene reason, all kind of earing: stud’s earrings, hoop earrings, huggies, or any product for ears is not returnable, therefore it is not refundable.

If your order has been accepted and despatched, when you notify us that you want to cancel the order we will send you a return form and pre-paid shipping label (for returns from within the UK) and guide you through the return process. For returns from addresses outside of the UK, including from the Channel Islands, the customer may be responsible for the costs of return postage.

All returns must be accompanied by a completed return form which can be found in section 12 can also be sent you upon your notifying us of your wish to return a product. All returns must be notified to us via email.

You must return the items to us as soon as possible and in any event must send them to Iluur within 14 days of you telling us you wish to cancel your order.  The items must be returned to us in their original packaging, complete (boxes, accessories, protective materials, booklet, warranty and any free products accompanied with that order) to the following address:  
85 Alfred Street, 
OL9 7EG. 
United Kingdom. 

If any of the product is missing in the refund request, the amount will not be refunded along with the cost of the free item. Unfortunately, we cannot make a refund for goods which have been damaged by you after receipt or for the tarnishing/degrading of the plating.

It is your responsibility to keep a proof of return postage. Iluur will acknowledge receipt of the items by email upon arrival. The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods.

The refund of the returned items at the invoiced price shall be made via the same method that payment was made as soon as possible, and in any event within 14 days following receipt by Iluur of the returned items’

When using the Gift Service, the right to cancel must be exercised by you and cannot be exercised by the recipient of the gift.

In case of an exchange of items, the initial contract of sale between us shall be amended.  If any new item delivered is cheaper than the item you have exchanged, we will refund you that amount.  If you order a new item that is more expensive than the item you have exchanged, you will need to pay the difference in accordance with the payment terms above. You will be responsible for the delivery cost to return and also for the exchange of your product. 

Cancellation or exchange of the order/product(s)  can only be accepted via email at 

Return Form:
(If you wish to return your order or ant item , please complete this form and send it back with the product in the original packaging.) All returns must be notified to us via email to

To Iluur, 
I/We want(s) to cancel my/our order of the following items:

Order Number


Product Name(s)       


Date received on:       


Reason of Return


Name of Customer(s)


Address of Customer(s)


Signature of Customer(s)


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